System Data Policy

INFORMATION PRIVACY POLICY

1.1 Purpose of information collection

Inti Foundation collects personal information to:

• Register accounts.
• Confirm orders or course registrations.
• Provide products and services.
• Provide customer care.
• Send notifications relating to learning programs, events, or orders.
• Provide technical support.
• Improve service quality.
• Fulfill obligations under applicable law.

1.2 Information collected

May include:

• Full name
• Email
• Phone number
• Delivery address
• Payment information
• Transaction history
• Website access data (cookies, IP address, device)

1.3 Scope of use

Information is used only to:

• Provide products and services.
• Process payments.
• Deliver goods.
• Support customers.
• Send customer care information.
• Comply with lawful requests from government authorities.

1.4 Retention period

Information is retained until:

• The customer requests deletion;
• or for the period prescribed by law;
• or until it is no longer necessary for its intended purpose.

1.5 Privacy commitments

Inti Foundation commits to:

• Not selling customer data.
• Not sharing it with third parties except for the purpose of providing services.
• Applying technical measures to protect data.
• Allowing only authorized personnel to access data.

1.6 Customer rights

Customers have the right to:

• View their personal information.
• Make corrections.
• Request deletion.
• Unsubscribe from emails.
• Lodge complaints about the use of information.

1.7 Contact information

For all requests relating to personal data, please contact:

• CÔNG TY TNHH DOANH NGHIỆP XÃ HỘI INTI FOUNDATION
• Email: phuong.pham@inti.foundation
• Hotline: 1900 6 135
• Address: 38/16 Trần Thánh Tông, Tân Sơn Ward, Ho Chi Minh City

Submission process

Customers may submit feedback through:

• Hotline: 1900 6 135

Information to provide

• Full name
• Phone number
• Order number (if any)
• Details of the feedback
• Relevant images or documents (if any)

Processing time

• Acknowledgment of receipt: within 24 working hours.
• Resolution: within 03–07 working days, depending on complexity.

Handling principles

Inti Foundation always prioritizes:

• Listening
• Verification
• Dialogue
• Resolution in good faith
• Compliance with the law.

Pricing policy

• Prices are listed in Vietnamese Dong (VNĐ).
• Prices include taxes as required by law (if applicable).
• Prices may vary by program.
• The price at the time of payment is the final price.
• Promotions apply at specific times.

Discount codes

If available:

• Apply only when the specified conditions are met.
• Cannot be converted into cash.
• Cannot be combined unless otherwise specified.

Payment methods

The website supports:

• Bank transfer
• E-wallets
• Online payment gateways
• Domestic ATM cards
• Visa/MasterCard
• Cash on delivery (COD) (if applicable to goods)

Payment confirmation

After successful payment:

• The system sends a confirmation email.
• The order is processed.
• The course is activated (for digital services).

Conditions of use

Customers must:

• Have full legal capacity as prescribed by law.
• Provide accurate information.
• Not use the website for unlawful purposes.

Restrictions

The website reserves the right to:

• Refuse transactions if fraud is detected.
• Suspend accounts for violations of the terms.
• Refuse to provide services in cases of force majeure.

Notes on learning programs

The programs of Inti Dharma, Inti Soul, and Inti Intelligence focus on:

• education,
• personal development,
• mindfulness practice,
• leadership development,
• skills development.

The programs are not medical examination or treatment services or psychological counseling, and do not replace the professional opinions of doctors, psychologists, or healthcare professionals.

For courses and digital services

Once a learning account has been activated or the customer has accessed digital content, the service is not eligible for exchange, return, or refund, except in the following cases:

• A technical error in the system prevents the customer from using the service and Inti Foundation cannot resolve it within a reasonable time.
• The program is canceled by Inti Foundation.
• Other cases under applicable law or the specific policy of each program.

If a refund is granted, it will be processed within 07–15 working days from the date both parties confirm that the refund conditions have been met.

Support channels

Customers can contact Inti Foundation through:

• Hotline: 1900 6 135

Support hours

• Monday through Sunday: 08:30 – 17:30
• Closed on statutory public holidays (unless otherwise announced).